Most of the work is done remotely in multiple locations, by a small group of people. So we actually needed this. ;)
We have dealt with hundreds of users, given support to clients, managed teams, experienced multiple companies, been responsible for huge overseas sales offices.
There is no office, no information about their internet connection and their laptops' specs. There are only expensive solutions, or some solutions with impossible requirements.
Agent had to be the lightest, fastest, simplest app there is, so that without disturbing the work it gives some info about the machine and the connection. And also no complex UI for non-techies or one look understanding.
You download and run a simple app on your Windows desktop, and then come back here to check the status.